How can I contact with after-sales service?

For any inquiry about the order and product , you can contact with us firstly by

For repair or return request, we will follow a process for customer support with an overview of the operation shown below:


We have established a global warehousing network covering all the sales regions to guarantee local logistics and after-sale support.In advance, We have set up overseas warehouses around the world to guarantee customer after-sales service. In addition to these, we have also established local Service Centers in Singapore and Malaysia, please visit our Besender Repair Center if needed.

Malaysian Service Center Address:
Lot 07-AAB, Menara A, Pandan Kapital, Persiaran MPAJ, 55100, Pandan Indah Kuala Lumpur
No G-0-7, Block G, Ground floor, Karamunsing Capital, 88300 , Kota Kinabalu

Singaporean Service Center Address:
1 Ubi Crescent #06-07 Number One Building Singapore 408563

We advise that you please don’t send your TOKIT Omni Cook directly to the service center, and that you Contact Us via Email first.
If Customer Services ask you to return your package, please use the original packaging to avoid damage during the logistics transportation.

For more information about returns and support please check in the link below: 

Latest News


By Fastlane ·

What is warranty policy for the TOKIT products?

Warranty Policy TOKIT products purchased on the official online store come with a limited warranty. Unless otherwise specified, this warranty covers the hardware components of the product as origin...


By Fastlane ·

If I bring the product from the original country of use to another country, will it affect the repair policy and the support I can get?

We strongly recommend that you only use this product in the country of purchase. This helps to ensure that the environment it is used in is compatible with your model. If you do need to use the pro...


By Fastlane ·

What is your refund policy?

Returns or Replacement If you believe that the products were damaged in transit or are faulty on arrival, please contact us within 24 hours of delivery with photo evidence of the damages to TOKIT C...