How can I contact with after-sales service?

For any inquiry about the order and product , you can contact with us firstly by service@tokitglobal.com.

For repair or return request, we will follow a process for customer support with an overview of the operation shown below:

We have established a global warehousing network covering all the sales regions to guarantee local logistics and after-sale support.In advance, We have set up overseas warehouses around the world to guarantee customer after-sales service. In addition to these, we have also established local Service Centers in Singapore and Malaysia, please visit our Besender Repair Center if needed.

Malaysian Service Center Address:
Lot 07-AAB, Menara A, Pandan Kapital, Persiaran MPAJ, 55100, Pandan Indah Kuala Lumpur
No G-0-7, Block G, Ground floor, Karamunsing Capital, 88300 , Kota Kinabalu

Singaporean Service Center Address:
1 Ubi Crescent #06-07 Number One Building Singapore 408563

We advise that you please don’t send your TOKIT Omni Cook directly to the service center, and that you Contact Us via Email first.
If Customer Services ask you to return your package, please use the original packaging to avoid damage during the logistics transportation.

For more information about returns and support please check in the link below:
tokitglobal.com/pages/refund-policy